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VFS Global, Partnering Governments. Providing Solutions.
Partnering Governments. Providing Solutions.

Company Profile

  • The world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide

    • Serving 60 client governments in 139 countries with 2675 Application Centres

  • Processed over 176 million applications since its inception in 2001

    Worldwide operations certified ISO 9001:2008 for Quality Management System, ISO 27001:2013 for Information Security Management System, ISO 14001:2004 for Environmental Management System, ISO/IEC/IEEE 23026:2015 for Engineering and management of websites for systems, software and services information, and Occupational Health and Safety Assessment Series (OHSAS) 18001:2007. The company is also appraised at People Capability Maturity Model (PCMM) Level 3, by the CMMI Institute, Carnegie Mellon University. 

    VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages administrative and non-judgmental tasks related to visa, passport, identity management and other citizen services for its client governments enabling them to focus entirely on the critical task of assessment.

    With 2675 Application Centres and operations in 139 countries across five continents, VFS Global serves the interests of 60 client governments. The company has successfully processed over 176 million applications since its inception in 2001.

    The company offers differentiated services and solutions to its client governments. Visa application processing and consular support services offer diplomatic missions an integrated process from submission to delivery. These services include operations, information and financial solutions for an end-to-end process, depending on specific consular requirements.

    Drawing from its expertise and knowledge within the visa services domain, VFS Global also delivers a dependable and technologically supported framework for local and state governments globally through its portfolio of Citizen Services, aimed at enhancing customer experience in public services with an automated and seamless process. The organisation’s Identity Management solutions seek to provide efficient, secure and innovative biometrics-enabled services in a variety of application areas such as Border Control Management, National ID programmes, Trusted Traveller Programmes, and Foreigner Registration services.

    VFS Global, which is headquartered in Dubai, UAE, has a Swiss parentage and is a portfolio company of EQT, a leading global private equity firm headquartered in Stockholm, Sweden. EQT has portfolio companies in Europe, Asia and North America, which collectively generate revenues of approximately EUR 19 billion annually with 110,000 employees. The Swiss-based Kuoni and Hugentobler Foundation also has a stake in VFS Global.
Testimonials

Brian Davidson
Her Majesty’s Ambassador to Thailand

Hugh Keachie
Customer Service Excellence Standard Assessor at Centre for Assessment (CFA) in Manchester, UK


Latest News

How we determine service charges, process visa for Nigerians – VFS Global
Premium Times Nigeria, August 2018


India: Doorstep delivery of 40 govt services likely by September
The Hindu, August 2018

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