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VFS Global, Partnering Governments. Providing Solutions.
Partnering Governments. Providing Solutions.

Our Commitment

Code of Conduct

 

VFS Global maintains and promotes a corporate culture and behaviour in which honesty, integrity and respect for the law are viewed as essential to achieving desired success. VFS Global’s ethical and behavioural principles, which apply across the company’s global operations, are enshrined and explained in its Code of Conduct, which is intended to serve as a guide to its corporate and employee ethical behaviour. This Code is supplemented by more detailed internal regulations, policies and guidelines issued by VFS Global, which are applicable to specific geographic areas and/or fields of activities of VFS Global.

The VFS Global Code of Conduct is an integral part of VFS Global’s corporate culture and is binding upon VFS Global’s Board of Directors, Executive Board and all personnel of VFS Global as well as to all Facility Management Companies (FMC).

Anti-Corruption Regulation

 

VFS Global is committed to doing business ethically and believes that bribery and other corrupt practices are wrong and not acceptable. To underline this commitment, VFS Global’s Board of Directors has issued the Anti-Corruption Regulation which is based on the VFS Global Code of Conduct and is fully endorsed by the Executive Board.

The Anti-Corruption Regulation which applies to VFS Global’s Board of Directors, the Executive Board and all employees and associated persons and their directors, officers and employees makes it clear that they shall not offer, provide, authorise, request or receive a bribe or anything that may be construed as a bribe.

Quality Policy

 

VFS Global ensures customer satisfaction through quality of service, safety and security by the use of right technology, robust processes and the engagement of its employees and customers, leading to continuous improvement.

Environmental Policy

 

At VFS Global, we are committed to comply to all Legal, Regulatory, Statutory and other requirements with the ultimate aim of providing the safest environment and healthiest atmosphere to all our employees, customers, suppliers, and to anyone else interacting with us while conserving the natural resources and continually improve our processes.

Health, Safety & Security Policy

 

We at VFS Global ensure and commit ourselves to the health, safety and security of our employees, contractors, partners, visitors and customers through provision of ergonomic and safe work environment infrastructure and transportation and complying with applicable legislations.

Policy under the U.K. Modern Slavery Act, 2015

 

Introduction

In a world of global migration, economic disparity, development and transitioning, Modern Slavery is a growing issue. Modern Slavery includes forced labour, debt bondage, human trafficking, descent-based slavery and child slavery. According to the International Labour Organisation (ILO), approximately 21 million people around the world are in slavery; this includes 5.5 million children.

Commitment

VFS Global has a zero tolerance approach to Modern Slavery within its operations and supply chains, and encourages its staff to report related concerns and incidents using the escalation matrix available across the organisation. The management is obligated to act on any raised concerns, and held accountable for lack of action where necessary.

VFS Global has operations in 129 countries, with 2343 centres processing visas for 56 client governments, and is deeply committed against Modern Slavery in every one of its corporate offices and Visa Application Centres across the globe.

The VFS Global Policy under the UK Modern Slavery Act 2015 reflects the company’s commitment to acting ethically and with integrity in all its business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in the VFS Global organisation and its supply chain.

Implementation

VFS Global is committed to ensuring that all its employees are abreast of its zero tolerance approach to Modern Slavery, and equipped to respond to any related situation that may arise. An official rollout of this policy ensures that the policy is disseminated to staff across the board in all regions. The employees are encouraged to familiarise themselves with the policy, which is hosted on the organisation’s portal. For further clarifications, contact details of General Counsel and the Anti-Corruption Compliance Officer (ACCO) is made available.

Training and awareness sessions are designed to ensure complete understanding of the risks of modern slavery and human trafficking in the supply chains and business. Train the Trainer programmes are designed to ensure the dissemination of accurate information to employees with regards to the policy. A training calendar will be planned for employees in a phased manner, spanning across the various regions/countries of operations starting with immediate effect and will continue until 31st March 2018.

Trainings will be imparted through various channels noted below:

Upon recruitment, new joining staff is required to undergo training on this policy as part of VFS Global’s induction programme,. For existing employees, classroom style and virtual (via video call software Zoom) trainings, and eLearning modules (web based trainings) are available, followed by online assessments. eCertificates are awarded to staff upon successful completion of the training modules and assessment. Quizzes, case studies and awareness sessions will be planned periodically to ensure complete understanding and recall of the policy.

The training sessions will be followed with regular audits by the Internal Audit as well as Corporate Security teams to ensure compliance to the policy across the organisation and supply chain.

Contact Details

Testimonials

Hugh Keachie
Customer Service Excellence Standard Assessor at Centre for Assessment (CFA) in Manchester, UK

Tony Atkins
UKVI Entry Clearance Manager, Bogota


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