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Disclaimer


VFS Global is a service provided by VFS (Singapore) Pte. Ltd.

VFS Global merely acts as a Logistics Agent with responsibility to receive from an applicant applying for an Australian visa, the applicant's passport, completed visa form, supporting documentation and the applicable Application Fees. Australia VFS Global is also responsible for submitting the application to the Australian High Commission, on behalf of the

applicant, collecting the passport and supporting documents back from the Australian High Commission and returning the passport back to the applicant by hand delivery/courier to an address noted by the applicant on the visa form.

Note: There are circumstances where in, Australian High Commission will hand over the passport & the supporting documents to the Applicants directly. VFS Global is not liable for any delay in processing or rejection of the visa application. Whilst every precaution is taken while handling the passport of Applicants and important documents submitted in support thereof, due to unforeseen events and circumstances, the passport and documents may be lost in transit by accident, theft, natural calamities (act of God) or any other reason, VFS Global will not be liable or responsible in any manner to the Applicant for the same.

The Applicant accepts that the courier service is operated by a third-party, and VFS Global does not assume any responsibility or liability for any deficiency in service on part of the courier company. In case a Passport is lost or damaged in transit, the liability of VFS Global is restricted to reimbursement of Application Fees charged by the Ministry of Home Affairs, Government of Singapore, for replacement of lost / damaged passport through normal application procedure.

VFS Global shall not be responsible or liable for any consequential loss or damage caused to the Applicant due to loss of his/her Passport and supporting documents.

It is expressly understood that when the applicant or representative of the applicant submits the passport, the visa form and the supporting documentation along with the applicable Application Fees, the applicant has understood the terms, conditions and details herein. Application Application Fees once paid by the applicant are not refundable under any circumstances.

Advertising material may accompany the passport and supporting documents back to the applicant. If the applicant does not wish to receive any advertising material along with the passport and supporting documents, the applicant must intimate VFS Global in advance. Please note that no advertising material sent back with the passport and supporting documents has the endorsement of the Australian Government.

No employee of VFS Global may change / amend / amplify the conditions mentioned herein.

For all claims, disputes of whatsoever nature, the courts of Singapore shall alone have jurisdiction.

Third Party Links

The VFS GLOBAL website may contain links to other/ third party websites promoting various products and/or services that VFS GLOBAL does not own or operate.

These links are displayed for the purpose of paid advertising on behalf of VFS.

The links are not verified by VFS GLOBAL and are provided for the convenience of VFS clients and any person having access to VFS GLOBAL website.

Access to these links is voluntary and is not endorsed by the Department of Immigration & Border Protection (DIBP) and / or VFS GLOBAL.

VFS Clients and any person accessing the VFS GLOBAL website are requested to use their own discretion while dealing with these websites and the products being sold or promoted.

DIBP and VFS GLOBAL or any of its officers, director, employees, agents etc. do not have any responsibility or liability of any nature for these third party websites or the information contained and/or services offered in by such third party websites and also for any threating, defamatory, obscene, offensive or illegal contents or for any infringement of third party rights including intellectual property rights and also for conducts of such third party website owners.

Your decision to purchase of any products or services through the links advertised on the VFS Global website will have no impact/ bearing on the outcome of a Visa Application and any other services rendered or business of VFS Global.

These linked websites have their own separate and independent privacy statements, notices and terms of use, which VFS recommends that you carefully review.

DIBP and/ or VFS GLOBAL do not have any control, supervision over or have any direct or indirect relations with or are in any manner affiliated with such third party websites, and therefore has no liability or responsibility for their privacy practices and shall not be liable for any kindly of loss, harm, injury or damage suffered by VFS Clients and any person having access to VFS GLOBAL website.

Beware of fraudulent job offers

Fraudulent Recruitment / Employment Offers

It has come to VFS Global’s attention that, individuals misrepresenting themselves as VFS Global’ agents or representatives have approached people to offer fraudulent/fictitious employment opportunities, with the intent to steal personal information or solicit money from people. We encourage you to exercise caution and common sense when receiving any such employment offer, which requires payment of any fees/money, or promises a work visa in exchange for money. The said offers are completely fake and not valid. VFS Global is not a Recruitment agency and does not offer recruitment services. Scammers operate primarily via the internet, email, phone etc. We warn people to beware of such scams.

Please be advised that, VFS Global is a visa processing company and we work only with government and diplomatic missions to fulfil their administrative requirements of visa application processing. Neither VFS Global nor its representatives will ask for money from individuals under any circumstances to lure them with employment opportunities either in VFS Global or outside. If you receive any offer that purports to be from VFS Global, which ask for money, these types of offers are fraudulent.

Warning signs of recruitment fraud

The following are some examples of recruitment fraud which are in violation of VFS Global’s processes and ethical practices:

  • The email is not sent from an official VFS Global e-mail address but from a free e-mail service such as: Hotmail, Gmail, Outlook, Yahoo, etc. It is also possible that, the email is sent from a fake email address.
  • You are asked to disclose private or confidential information.
  • You are asked to be interviewed over the phone or via an instant-messenger type program.
  • You are requested to pay fees/money.
  • You are requested to complete bogus recruitment documentations such as an application or employment visa forms, (the VFS Global name and logo could be forged/fabricated and featured on the documentation without authority).
  • Insistence on urgency.
  • Money will be requested for processing Work Permits, Visa applications or the like.

Such actions are presumably intended to defraud or obtain personal information from the victims.

The activities of these individuals involve criminal and civil liabilities. While VFS Global takes such matter seriously and reserves its right to contact competent law enforcement agencies to investigate and prosecute such illegal activities, it is often difficult to locate and prosecute these individuals.

Therefore, if you receive a request, either in writing or verbally, for an interview or a job offer that you believe is or might be fraudulent or suspicious, please disregard them. You may also verify the same with VFS Global at communications@vfsglobal.com

If you come to know that a fraud is being perpetrated, we encourage to forthwith contact your local police and/or any competent authorities and also to keep us informed by reporting the fraud at acco@vfsglobal.com

Under no circumstances will VFS Global be liable or responsible for any loss, damages, expenses or inconvenience resulting from these unauthorized persons and/or activities.

Value Added Service for Online Student Visa Application Online Lodgement Service

By availing the “Online Student Visa application lodgement service,” an applicant is acknowledging that under this service, VFS Global through the local partner will only be completing the data entry of an application Online on behalf of an applicant. VFS Global shall not deemed to be providing any advisory services and all Online questions will be answered on the basis of the information provided and duly verified by the applicant. VFS Global will not be responsible for the outcome of the Online Visa application. VFS Global will charge an applicant the prescribed fee which covers the scope of online data entry and application lodgement on applicant’s behalf only without any advisory or judgemental work.

How should VFS be setting up an IMMI account?

We will setup the accounts country wise where there will be an administrator for each country who will have access to create/ delete sub accounts. Instructions on creating the accounts are attached in the PDF document.

Reasoning and clarification from Canberra - If there is a separate organisation set up for each country – then the contact details within each country can be recorded against the organisation details for that country. If there is only one organisation set up for the global operation, then we can only record one set of address details for the whole organisation.

There needs to be at least one user in an organisation who can set up accounts for other users in the same organisation. This user also has the ability to assist with resetting passwords and can suspend accounts. It may be difficult to manage this for multiple countries from one place. If you have a separate organisation for each country, then you can have an administrator in each country to manage those specific accounts.

All users within an organisation can see all applications with any staff member in that organisation. This allows staff to transfer an application from one staff member to another (in case someone is sick or away on leave, for example). This could be difficult to manage at a global level. If there are separate organisations in each country, it is still possible to send applications from the organisation in one country to another country using the “Send” function. On the whole it would be better to set up an organisation in each country.