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VFS Global, Partnering Governments. Providing Solutions.
Partnering Governments. Providing Solutions.

Terms of Use


Welcome to the website of VFS Global Group (hereinafter referred to as “VFS Global”). Visa applicants and users (hereinafter referred to as the “User”) are urged to read the Legal Policy, Terms of Use and the Privacy Policy. The use of this website and services provided by VFS Global are subject to acceptance of the same by the User. If the User does not accept these terms and conditions, do not continue to use or access this website. VFS Global provides logistic and visa process facilitation services to the User applying for a visa.

The User is urged not to approach or use the services of unauthorised persons, entities and touts. The User is also advised against divulging any information relating to payment receipts, passport particulars and related details to any third persons. The User alone shall be responsible for any resultant consequences and may also become liable for appropriate prosecutions and liabilities.

User Terms and Conditions

Notwithstanding anything to the contrary, the Embassy/Consulate reserves the right to ask for further documents, information and material to assess the applications and in its own discretion decide on the basis of such information, material and documents submitted or furnished. The grant or refusal of a visa is the sole discretion of the Embassy/Consulate. VFS Global is neither involved in the process nor is it liable for any decision nor is it responsible in any manner whatsoever for any delay in processing or granting or rejecting the visa as this is the sole prerogative of the Embassy/Consulate. The access and/or use of the website are at the discretion of VFS Global and use by anyone may be restricted or terminated by VFS Global at any time.

By using the services available from the domain and sub-domains of the website, the User agrees to terms and conditions, including those available by hyperlink with VFS Global and the website/s of its affiliate/s, joint venture partner/s, agencies, subsidiaries and clients.

Before the User proceeds to use the services provided by VFS Global and its affiliates, joint venture partners, agencies, subsidiaries, and clients, he or she must read and accept all terms and conditions in, and linked to, Terms of Use, Legal Policy and the Privacy Policy to be able to proceed further to utilise the services provided by VFS Global. The User should not not use the website if he or she cannot or are barred from entering into legally binding contracts or he or she are under the age of 18 or are temporarily or indefinitely suspended or prohibited from or accessing or using this or the linked websites as may be applicable;

By accepting the Terms of Use, the User agrees that the use of VFS Global website and websites related and linked to VFS Global website will be governed by the Terms of Use, Legal Policy and Privacy Policy posted on that website/s with such changes and modifications as may be made from time to time.

Links to other websites:

At various points throughout the website the User may be offered automatic links to other internet websites including the Mission websites that may be relevant to a particular aspect of this website. This does not indicate that VFS Global is necessarily associated with any of these other websites. Whilst it is the intention of VFS Global that the User should find these other websites of interest, neither VFS Global, nor their officers, employees and agents shall have any responsibility or liability of any nature whatsoever for these other websites or any information contained in them, none of which have been verified or endorsed by VFS Global or affiliates.


Cookies are files or pieces of information that may be stored on system or internet enabled devices of the User, when the User visits the website/s of VFS Global. VFS Global uses cookies to make the website/s simpler to use. VFS Global cannot identify the User personally from this information.

  • VFS Global website offers certain features that are only available through the use of cookies.
  • The cookies help website users and maintain their signed-in status.
  • Most cookies are "session cookies," meaning that they are automatically deleted from website user’s hard drive at the end of a session when the applicant/user exits the website. However “Persistent cookies” remain in place across multiple visits to our websites.

The User may encounter cookies from website/s of VFS Global affiliate/s, joint venture partner/s, agencies, subsidiaries and clients on some pages of the VFS Global websites that VFS Global does not control. The User should verify the type of cookies such affiliate/s, joint venture partner/s, agencies, subsidiaries and clients may place of users computer/internet enabled devices and use their judgement on use of such websites

Once the User accesses the website/s of VFS Global, User consents to use of cookies by VFS Global. If the User does not agree to use of cookies, the User should not use website/s of VFS Global. If the cookies are disabled, it may impact the User experience on website/s of VFS Global.

Prohibition against unlawful use

While accessing or using website, the User shall not:

  • Post any content or items in an inappropriate category or areas on the website nor post any material in whatsoever form, on the website for any purpose other than the normal purpose for which the website is intended;
  • Violate any laws, third party rights, or policies of VFS Global. The User shall not hide or spoof his/her IP address or intentionally or bounce his/her communications through any intermediate computers. The User shall also not alter the logs upon gaining access;
  • Interfere with the technological operations of the website or attempt or manipulate the content or material on the website or of any other user or users;
  • Post false, inaccurate, misleading, defamatory, or libellous content including personal information;
  • Use any robot, spider, search engine, scraper or other means whether manual, automated, mechanical, electrical or electronics either existing or that may be invented or discovered to access the website and/or to do any of the acts mentioned above for any purpose other than the normal purpose for which the website is intended;

  • Take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on VFS Global’s infrastructure;
  • Interfere or attempt to interfere with the proper working of the website or any activities conducted on the website;
  • Bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the website;
  • Do or take any action that may undermine the feedback or ratings systems, such as displaying, importing or exporting feedback information of the website or for using it for the purposes unrelated to VFS Global;
  • Access or attempt to gain root access, use any manual, mechanical, electrical or electronic means, computer programs, exploits, hacker tools, or scripts, software or hardware tools, search engines either existing or that may be invented either directly, indirectly or through any contrivance to change, modify, post, violate, misuse, abuse, erase, hack, distort, slow down, configure any system, website, to work for them, or to cause denial of services to other users or on other computers or down the website or its user features;
  • Send, post, plant or distribute viruses or any other technologies that may harm VFS Global, or the interests or property of users;
  • Copy, modify, or distribute content from the website and/or VFS Global's copyrights and trademarks or other intellectual property;
  • Harvest or otherwise collect information about other users, their details, or any information relating to any other user’s passport details, email addresses, etc.

In case of any unlawful, illegal or prohibited use, the user shall be liable for action under Indian and local applicable laws as amended from time to time.


Limitation of use

Without limiting other remedies, VFS Global may at its sole discretion or at the advice or under the directions of its clients limit, suspend, terminate temporarily or permanently, disable or prevent a user from accessing/making use of its service, prohibit access to its website/s, remove hosted content, and take technical and legal steps to keep the User off the website if VFS Global thinks that the User is or is attempting to resort to abnormal usage or abuse, creating problems, potential or otherwise or possible legal liabilities, or is not acting consistently with the normal usage.


The User agrees to indemnify and hold VFS Global, its officers, directors, agents, subsidiaries, joint venture partners and employees, harmless from any claim or demand, including reasonable attorneys fees, made by any third party due to or arising out of the breach of the Terms of Use, or violation by the user of any law of any country or the rights of a third party In no event will VFS Global be liable for damages of any kind, including without limitation, direct or indirect, incidental or consequential damages (including, but not limited to, damages for lost profits, business interruption and loss of programs or information) arising out of the use of or inability to use VFS Global's website, or any information provided on the website.

Injunctive Relief

The user acknowledges that a violation or any attempt thereof for any of the Terms of Use shall cause irreparable damage to VFS Global, the exact amount of which would be difficult to ascertain and for which there will be no adequate remedy at law. The User agrees that VFS Global shall be entitled to obtain an injunctive relief issued by any court of competent jurisdiction, restraining the violation or any attempt thereof of the terms and conditions by user, or its affiliates, partners, or agents. VFS Global shall be entitled to recover from user all costs and expenses incurred by VFS Global in obtaining the injunction, including attorney's fees.

Law and Forum for Disputes

The Terms of Use shall be governed in all respects by the laws of  the country where the visa application is submitted without regard to conflicts of law provisions. The User agrees that any claim or dispute he/she may have against VFS Global including but not limited to those that may arise from the use of this website or services provided by VFS Global must be resolved by a court of competent jurisdiction located in the city where the visa application is submitted to the exclusion of all other courts.

If any provision of the Terms of Use is held to be invalid or unenforceable, such provision shall be severed and the remaining provisions shall be enforced. Headings are for reference purposes only and do not limit the scope or extent of such section. VFS Global’s failure to act with respect to a breach by a user or users or others does not waive its rights to act with respect to any breach, subsequent or similar breaches. VFS Global reserves the right to take action as it may decide, or advised and or as directed by its clients.

VFS Global may at any time amend Terms of use or part thereof by posting the amended terms and conditions on the website. Except as stated elsewhere, all amended terms shall automatically be effective as at the time of accessing the website and using the services. This Terms of Use sets forth the entire understanding and agreement between the User with VFS Global with respect to the subject matter hereof.


If you have any additional questions or concerns about the Terms of Use, you may write to us at:


Hugh Keachie
Customer Service Excellence Standard Assessor at Centre for Assessment (CFA) in Manchester, UK

Tony Atkins
UKVI Entry Clearance Manager, Bogota

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