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Contact Us


Address :
6th floor, Unit D, Avenida dos Defensores de Chaves nº 15,
1000-109 Lisboa
Saldanha, Lisbon , Portugal

Hours of Operation:

Application Submission
09:00- 15:00 - Monday - Friday, except on declared holidays.

Collection of Passports
15:00 - 17:00 - Monday - Friday, except on declared holidays.

Email Helpdesk:

Telephone Helpline:

The number for the service is: 00351308812090 (For English and Russian language)

00351938531401 (For Portuguese language)

The service is available Monday to Friday between 09:00 – 17:00 CET


Feedback / Complaints

In order to continuously improve our services, VFS Global encourages applicants to share any feedback about their VFS Global experience (appreciation or complaint) by visiting the Customer Experience section of this website.